Frequently Asked Questions
Everything you need to know about your KIVARI shopping experience.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Express international shipping generally takes 3-7 business days depending on your location and local customs processing.
What is your return policy?
We accept returns on full-priced items within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' and specific garment measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our customer care team for personalized advice.
What payment methods do you accept?
KIVARI International accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna in eligible regions.
Are duties and taxes included in my order total?
For most international destinations, duties and taxes are calculated at checkout to ensure a seamless delivery process. If they are not collected at checkout, you may be responsible for paying them upon the arrival of your package.
How should I care for my KIVARI garments?
To maintain the longevity of our signature fabrics, we recommend a cold hand wash with mild detergent and drying in the shade. Specific care instructions can be found on the internal garment label of each piece.